When the support engineer is not able to respond to my query during the chat session, will I need to start the situation submission method once more? No, Should the support engineer is struggling to take care of your issue at some time, they may continue the situation submission approach to suit your needs.
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Schedule a Supervisor enables you to reserve a 15-moment get in touch with with a support supervisor on your medium or significant priority support case that has a two hour lead time underneath the following disorders:
In case you have any questions on these or other support topics, remember to will not be reluctant to contact CIC.
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Am i able to refer back again on the chat session information and facts in a later on time? Of course, the chat transcript and all attachments is going to be recorded in your situation website log on your usefulness.
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